Refund Policy for Resilient Media LLC’s Investor-Friendly Lender Guide
At Resilient Media LLC, we are committed to providing valuable and actionable information through our Investor-Friendly Lender Guide. We understand that not every user may find an immediate match with the lenders provided, which is why we offer a refund policy under the following terms:

Refund Eligibility:
A refund may be issued if the user can demonstrate that none of the lenders listed in the Investor-Friendly Lender Guide are a suitable match based on their personal financial qualifications. To be eligible for a refund, the following criteria must be met:

Proof of Credit Score:
The user must provide a copy of their current credit score from a recognized credit bureau (e.g., Experian, TransUnion, Equifax). The credit score must have been obtained within 30 days of the refund request.

Email Submission of Relevant Information:
The user must send an email to [email protected] with the following information:

A detailed explanation of their level of real estate investment experience.
The amount of funds available for investment (proof of available funds may be required).
A statement detailing the reason they are requesting a refund, including why they believe none of the lenders in the guide qualify them for financing.

Assessment of Qualification:
Resilient Media LLC will assess the submitted documentation to determine if the user meets the minimum qualifications of any lender listed in the guide. If the user’s information does not meet the criteria of any lender, as per the guidelines provided in the Investor-Friendly Lender Guide, a refund will be granted.

Refund Request Process:
Timeframe:
Refund requests must be submitted within 30 days of the original purchase of the Investor-Friendly Lender Guide. Refund requests made after this period will not be considered.

Written Request:
All refund requests must be made in writing and sent via email to [support email address] with the required proof of eligibility.

Refund Processing:
Upon receipt and review of the necessary documents, Resilient Media LLC will evaluate whether the user qualifies for a refund based on the eligibility criteria. If approved, the refund will be processed within 14 business days of the approval of the refund request.

Deduction of Third-Party Fees:
In the event a refund is granted, the refund amount will be the original purchase price minus any transaction fees incurred through third-party payment processors (e.g., Stripe, PayPal). These fees are non-refundable and will be deducted from the total refund amount.

Non-Refundable Items:
Please note the following are not eligible for refunds:

Refund requests made after the 30-day period.
Situations where the user’s financial information or credit score qualifies them for a lender provided in the guide, but the user chooses not to pursue financing.
Any request where insufficient proof is provided or where the user's credit score, investment funds, and experience qualify for lender programs.
Transaction fees charged by third-party vendors.

Digital Product Use:
As this is a digital product, once purchased, the user will retain full access to the Investor-Friendly Lender Guide. Refunds will only be issued after Resilient Media LLC has verified that the user does not qualify for any lender as per the terms described above. Unauthorized sharing or reproduction of the guide will result in forfeiture of any refund eligibility and may be subject to legal action.

Changes to the Refund Policy:
Resilient Media LLC reserves the right to modify this refund policy at any time. Users are encouraged to review the policy before making a purchase to ensure they understand the terms of refunds.

Contact Information:
For refund requests or further inquiries regarding the refund process, please contact us at:
Email: [email protected]

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